Refund policy

Returns & Exchanges 💕🎀

We hope your new goodies make you smile! Please read our policy carefully before ordering ✨

No Refunds 💖

All sales are final.
We do not offer refunds — even if you change your mind.

Exchanges Only (If Something Isn’t Right) ✨

We’re happy to offer an exchange only if there’s a valid issue. This includes:

🌸 Your item arrived damaged
🌸 Your item arrived defective
🌸 You received the wrong item

We can’t accept exchanges for:
💔 Change of heart
💔 Personal preference
💔 Normal wear and tear
💔 Items damaged after delivery
💔 Used or altered items

Exchange Window ⏰💌

Please contact us within 7 days of delivery so we can help fix the issue.

Item Love Rules 💗

To qualify for an exchange:
✨ Item must be unused
✨ Item must be in original packaging
✨ Proof of purchase is required

We reserve the right to decline exchanges that don’t meet these requirements.

How to Start an Exchange 💌📸

Email us with:
💖 Your order number
💖 A quick explanation of the issue
💖 Clear photos (if damaged or defective)

Once approved, we’ll guide you through the next steps ✨

Shipping Sweet Notes 📦🎀

• Return shipping is the customer’s responsibility

• We’ll cover shipping for your replacement once the exchange is approved 💕

Final Sale Babes 🌸

Sale items, promotional items, and clearance goodies are final sale and not eligible for exchange.